Booking Terms and Conditions
itravel franchise group is an ATAS accredited Travel Agent and a member of ATIA and IATA.
itravel Carlingford is a member of the itravel franchise group.
We sell and facilitate various travel arrangements and services on behalf of our Principals. Our principals are airlines, tour operators, hotels, cruise lines, other transport operators, other accommodation providers and other principal suppliers. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean itravel. We may receive fees, commissions, gifts or financial incentives from our Principals under this contract.
HQ by itravel is a centralised booking platform used by itravel for certain accommodation, flights, transfers, tours, activities, car hire and cruise. HQ by itravel is owned by Wastreck Pty Ltd Tas HQ by itravel ABN: 68 069 654 860 / ACN: 069 654 860.
Your holiday safety and enjoyment is important to us and we support the Australian Government's recommendation that all people travelling take out travel insurance. Without travel insurance you and/or your family are personally liable for covering any medical and associated costs you may incur while travelling. We strongly recommend you take out a full coverage travel insurance policy at the time you pay for your booking. All itravel agents are FSR compliant and can recommend a policy to suit your needs. It is your responsibility to read and fully understand the Product Disclosure Statement of your insurer.
Please advise if you would like a quote for travel insurance. If you have taken out another Travel Insurance Policy or believe you have adequate cover from a credit card policy we will require details of the insurance cover that you hold. If you decline the offer to purchase travel insurance through itravel Carlingford, you also understand in the instance that you need to make a claim, and we need to provide paperwork, there is a $110 incl. GST service fee payable per claim, per person.
In the event that a natural disaster or other emergency is reported to have occurred in a country where you may be visiting at that time, you authorise itravel to disclose the details of your itinerary and contact details to the Australian Department of Foreign Affairs and Trade.
Passports and Visa Requirements
All travellers must have a valid passport with at least 6 months validity beyond the period of intended stay. Some countries require a longer validity. Permanent residents travelling on a foreign passport must hold a Resident Return Visa to re-enter Australia. We recommend that you check the entry requirements of the countries you plan to visit or transit, including all visa requirements, with the relevant foreign embassy or consulate. It is your responsibility to supply your full name as per your passport to your itravel agent. Incorrect names will incur cancellation and/or change fees.
Australia is on the US Visa waiver program and an online application will need to be completed at https://esta.cbp.dhs.gov/esta/esta.html a minimum of 4 days prior to travel. The cost for this visa waiver is USD$14.00 Australia is on the Canada Visa waiver program and an online application will need to be completed at http://www.canada.ca/eTA a minimum of 4 days prior to travel. The cost for this visa waiver is CAD$7.00
Health Requirements and Vaccinations
Some countries require you to be vaccinated against specific infection and/or diseases. We recommend that you consult with your doctor or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available at the Department of Foreign Affairs and Trade website: smarttraveller.gov.au.
We strongly recommend that you checkthe current status and updates to Australia's immigration and border arrangements relating to COVID-19, available at https://covid19.homeaffairs.gov.au
For domestic travel within Australia, we strongly recommend you check the protocols for entering other states. Click here to check the latest information.
In addition,you should familiarise yourself with airlineand other service providers’ COVID requirements which may include, but not limited to providing proof of full COVID-19 vaccination, the requirement to wear masks during travel and/or adhering to border control requirements in relation to COVID-19 tests.
You acknowledge that you are choosing to travel at a time where you may be exposed to the Coronavirus. It is your responsibility to acquaint yourself with all relevant travel informationandhealth risks. You acknowledge and assume responsibility for the risks associated with travelling at this time. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Price changes can occur between the time you make a reservation and the date of full payment. Factors influencing price changes can be currency fluctuations, fuel surcharges, taxes and other provider increases outside of our control.
Once a booking is confirmed, payment must be received within the payment deadline as advised by your itravel agent. Failure to pay for tickets or other travel documents within the deadline will result in automatic cancellation of the booking.
Payments are accepted by direct deposit, by cheque or by credit card. Some travel bookings may not be payable with a credit card. Please check with your itravel agent. In some circumstances your credit card will be charged by the Principal. You authorise us to pass on your credit card details to the Principal. When your credit card is processed by itravel you agree to not have your payment ‘charged back’ or reversed by your credit card provider where the services have been provided.
All prices are based on payment by cash or cheque. Cheques are to made payable to itravel Carlingford.
Payments can also be made by direct deposit into our account, our account details as follows: Commonwealth Bank Name: itravel Carlingford BSB: 062 300 A/C: 1041 5246 REF: Your Surname and Booking Number
Alternatively, Credit card and Debit Card payments are also accepted however a surcharge will apply. Please ask your iagent for the current fees.
In some circumstances a service fee for processing may be charged. These fees are in addition to any supplier fees.
Bespoke Itinerary Quoting Fee (max 3 option/changes) - $150 (incl. GST) – this fee will come off final payment once confirmed
Name Change Fee - $55 (incl GST) – this fee is in addition to any supplier charges
Reissue Documentation Fee - $55 (incl GST) – this is when any amendments are made after documents have been issued to you.
Booking Amendment Fee - $55 (incl. GST)
Booking Cancellation Fee - $100 (incl GST) per person or 10% of the total booking cost (whichever is greater) for this booking. Travel Insurance Claim Fee - $110 (incl GST) per person, per claim - If you did not purchase travel insurance through itravel Carlingford and we need to provide paperwork for your insurance claim.
Booking Cancellation and Amendment Charges
If you wish to cancel or change a confirmed reservation you are likely to incur fees. You should always check amendment or cancellation fee schedules with your itravel agent before entering into a transaction. Some air tickets and other bookings may be non-refundable.
Most bookings are subject to amendment fees, once they have been confirmed. These fees vary from wholesaler to wholesaler and from airline to airline. Please be aware that you may be subject to fees, should you amend your booking. In addition, itravel also reserves the right to impose a $55 (incl. GST) amendment fee.
In addition to airline and supplier charges, we at itravel reserve the right to charge a cancellation fee of $100 (incl GST) per person or 10% of the total booking cost (whichever is greater) for this booking. If you are unaware of any of the terms and conditions, please contact us.
In the event your travel arrangements are cancelled by the operator it is itravel’s policy that we are not in a position to refund any commissions we have earned which incurred our time in arranging your travel and holiday plans. Commission earned covers our general running costs like every other business and includes systems charges, fraud protection, server hosting, utility bills and other overheads.
If you cancel your travel arrangements and a refund is due, the refund will be made available to you once we receive the monies from the principal involved. In some cases, you may not be able to claim a refund.
Each Service Provider may have their own terms and conditions applicable to your travel arrangements. It is important that you read and understand these for each of your bookings.
If your airline or other service provider cancels your trip you may be offered a voucher or credit which may entitle you to take the flight, tour or other service at a later date. A rebooking fee or service fee may apply.
While we have taken great care to check your travel documents, it is important that you review all of the information in the documents including but not limited to, your name, travel dates and other particulars relating to your travel arrangements. Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider.
It is important to check your flight times at least 24 hours prior to the departure of each flight as airlines reserve the right to amend their flight schedules.
Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following cases, to the extent beyond control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, government act or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy. Force Majeure shall not include (a) financial distress nor the inability of either party to make profit or avoid financial loss, (b) changes in market prices or conditions, or (c) a party’s financial inability to perform its obligations hereunder.
Accuracy of Information and Limitation of Liability
itravel does not warrant the accuracy, completeness, or performance of the services offered by the Principals and we will not be liable in the event that you suffer loss, injury or disappointment by reason of any undertakings or failings of any Principal. itravel accepts no responsibility or liability for any failure or delay on the part of any Principal in providing travel services to you where your booking has been properly processed by itravel; nor is itravel responsible for any acts or omissions of Principals in the course of delivery of such travel services.
These terms and conditions were updated October 2021